FAQ

What forms of payment do you accept? - We accept all major credit cards and most electronic wallets, including Apple Pay, Google Pay, and Shop Pay. We accept PayPal. We also offer interest-free installment payments through Shop Pay, Klarna, and PayPal.

How can I change or cancel my order? - Due to technical restrictions, you are not able to change or cancel your order prior to delivery once it has been confirmed. If you would like to purchase a different item, or no longer wish to receive your order, please return the item you don't want within 60 days of your order date ( see return policy) and place a new order if desired. For further assistance, please contact our Customer Service Team.

I tried to place an order but the transaction failed, however, it looked like I was still charged. Can you refund my payment? - Don't worry, if the order wasn't placed you weren't charged. What you're probably seeing is a temporary hold on funds in your account. Whenever you attempt an online transaction, the first thing that happens is your bank places a temporary hold on the funds in your account. If your transaction is not completed, the hold is not immediately released. The hold will be automatically released according to your bank's hold policy. It's usually within 2-3 days but each bank has its own rules. If the hold doesn't fall off within a few days, you should contact your bank to inquire about the hold. We did not charge you and thus we cannot issue you a refund, nor can we release the hold on the funds. This can only be done by your bank.

Where do you ship your products from? - Our products are printed and shipped from the U.S.

*How long will it take to get my order? - Most orders are shipped within 2 business days. Engraved items like watches take around 5 business days as they are custom made after you place your order. Once shipped, most orders to the continental U.S. are delivered within 3-5 business days when standard shipping is purchased. Orders shipped with Expedited Shipping usually arrive within 1-3 business days, once shipped. These timeframes do not include processing and manufacturing time before shipping. International orders are occasionally experiencing long delays due to supply chain issues. Allow six weeks or more for shipments outside of Western Europe, the U.S., and Canada. Shipping timeframes are estimates only. We are unable to guarantee arrival by any particular date. Orders are not shipped or manufactured on weekends or holidays. If your order includes multiple items, each item might be produced in a different facility and thus your shipment may arrive in multiple packages.

Do you offer express or expedited shipping? - We offer expedited shipping in the United States. If you select expedited shipping at checkout your order will be shipped by USPS Priority Mail. Items shipped with expedited shipping generally arrive within 1-3 business days after being shipped, not including processing or manufacturing time. These delivery timeframes are estimates and cannot be guaranteed.

What if my shipment is lost, stolen, or damaged in transit? - We offer low-cost shipping protection that you will be offered at checkout. If you decline our shipping protection offer, we are not responsible for any packages that are lost or stolen if they are marked as delivered by the carrier.

I received a notification that my package was delivered, but I can't find it. What should I do? - Call your local post office to report the missing item, as they are often able to assist in finding the package. If you purchased Route Package Protection, you're covered for items marked as delivered but lost or stolen.

What is shipping protection? - We partner with Insurify to provide you with a convenient, low-cost shipping protection option that you will be offered at checkout. If you accept our offer and your package doesn't arrive, is stolen or is damaged, you can contact us to file an easy claim.

What is your return policy? - We offer a 14-day return policy on most items. No refunds or exchanges on personalized items or items marked "Final Sale." To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Returns or refunds will not be given after 14 days from the date of purchase.

What are your products made from? - Our jewelry products are made from 316L Surgical Grade Stainless Steel. Some products have a Gold finish option. For graphical products, the clear dome is a shatterproof liquid glass-like material that is applied by hand.

What about allergies? - 316L stainless steel is low reaction, with minimum nickel content. Customers sensitive to nickel can pick a product that's finished with 14K or 18K Gold, as these don't react.

How do I care for my new jewelry? - It's fine to get our jewelry wet! Wear it in the shower or while swimming, just make sure to dry it off afterward.

What should I do if my package tracking still shows "label created"? - If you believe your order may have been lost, please contact our customer support team. If you received a tracking number, we have shipped your order and it should arrive soon.